Refund Policy
Terms and conditions
By using this site, you agree to the terms of use. Pure Wellness Co. reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.
1. Format of the Contract
1.1 Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order, signed and accepted (which we may do at our discretion).
1.2 If we cannot accept your order (for example, because the goods are unavailable) we will notify you by email within a reasonable period.
1.3 In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error in respect of the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods in accordance with conditions 3.1 to 3.2 below.
1.4 Unless specifically agreed in writing by Pure Wellness Co. all contracts are made upon these terms and conditions, which shall at all times override any terms and conditions, which a purchaser of goods imposes or seeks to impose.
1.5 All contracts made between you and Pure Wellness Co. will be governed by the law of the UK and both parties irrevocably and unconditionally submit to the exclusive jurisdiction of the English courts for determining any dispute concerning the contract or these terms and conditions.
1.6 The illegality, invalidity or unenforceability of any provision of the contract between you and Pure Wellness Co. under the law of any jurisdiction shall not affect its legality, validity or enforceability nor the legality, validity or enforceability of any other provision.
2. Description and price of the goods
2.1 Pure Wellness Co. is a retailer of sauna cabins and home electrical goods and aims to keep products in stock at all times so we can provide a satisfactory service for our customers.
2.2 All prices quoted exclude VAT at 20%.
2.3 Due to possible changes in prices, Pure Wellness Co. reserves the right to make price adjustments to the advertised prices.
3. Availability of Goods
3.1 If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.
3.2 If within 14 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will email you detailing the goods that are unavailable and offer you the option of canceling the whole order or amending your order to substitute the unavailable items with alternative goods.
4. Placing an order
4.1 To make an order fill out the contact us form for an item of your choice. We will ensure that this process is easy, simple, and secure. The customer is committed to the sale as soon as the deposit is made.
4.2. In the event that you have inputted incorrect information after confirming the order, please email us at info@purewellnesscompany.co.uk
5. Payment
5.1 Payment for the goods can be made by credit card payment or BACS payment via the links provided on the company invoices. Payment shall be a fundamental term of this agreement, breach of which shall entitle Pure Wellness Co. to terminate the contract immediately.
5.2 There will be no delivery until cleared funds are received. Delivery will be scheduled accordingly, and customer notified by email immediately prior to the delivery date (or an alternative time as Pure Wellness Co. sees fit).
5.3 Pure Wellness Co. shall not be bound to deliver the goods until the goods including delivery charges and any other payment due have been paid as per payment terms on order/contract.
6. Delivery
6.1 The goods you order will be delivered to the address you give when you place your order. Please ensure that you have included the full address details, including the correct postcode of the delivery address, your daytime contact telephone number and e-mail address so we can notify you in the event of a delay in the goods being delivered to you.
6.2 Orders placed before 10am on a working day will be processed that day. (A working day is any day other than weekends and bank or other public holidays).
6.3 Any times or dates stated on our website or confirmation emails regarding delivery are estimates only, however Pure Wellness Co. will endeavour to ensure that the goods are manufactured and delivered within the estimated time.
6.4 If delivery cannot be made to your address for any reason, we will inform you as soon as possible.
6.5 If you deliberately fail to take delivery of the goods then without prejudice to any other right or remedy we may:
6.5.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
6.5.2 sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
6.5.3 charge a redelivery fee.
6.6 Every effort will be made to deliver the goods as soon as possible after your order has been processed. However Pure Wellness Co. will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you of any delay as soon as possible.
6.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as ‘UNCHECKED’. Failure to do so may affect any warranty claims that you make thereafter.
6.8 In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
6.9 Please note that all palletised items are delivered on large vehicles and you must inform us of any vehicular restrictions that may cause a problem. Palletised items will be delivered to as close to your property as access permits with a pallet truck or forklift.
6.10 Weekend deliveries will incur a surcharge of £100.
7. Risk/Title
7.1 The goods are at your risk from the time of delivery.
7.2 Ownership of the goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due in respect of:
7.2.1 the goods.
7.2.2 all other sums which are or which become due to Pure Wellness Co. from you on any account.
7.3 Ownership of goods shall not pass to you until the goods have been signed for on delivery.
7.4 The supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the supplier.
8. Returns Policy / Procedure
8.1 All products supplied by Pure Wellness Co. are either bespoke, made to order/measure and therefore there is no cooling off period.
8.2 We are not obliged to refund any item that has been used, any refund will be at our discretion based on the condition of the item and refurbishment costs.
8.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to country of origin at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
8.4 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, insured and carried by a reputable carrier. In most cases we use our own delivery company to collect.
8.5 All customers returning goods should keep proof of postage to facilitate claims should goods be lost in transit.
9. Warranty
9.1 All saunas include a 5-year warranty on wood and glass parts and 1 years on electric parts. Commercial or public use is limited to 1 year for all parts.
9.2 As standard, all new goods supplied by Pure Wellness Co. are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a customer. If new goods develop a defect during the 12-month warranty period, you should follow the Supplier's Returns procedure. In the event of a valid claim for a defect in the new goods, the Supplier will (at its option) either:
9.2.1 replace those goods, if the Pure Wellness Co. has available the same goods at the same price;
9.2.2 repair those goods; or
9.2.3 refund or re-credit you the sum you have paid for the relevant goods within 30 days of the date that the relevant goods are returned in accordance with the Supplier's Returns procedure.
9.4 The warranties in the conditions above do not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the suppliers instructions, or any alteration or repair carried out without prior written approval.
9.5 If the goods supplied to you are damaged in transit, you should notify us in writing via the ‘Contact Us’ section of the website within 7 working days of receipt of the goods. Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs.
9.6 In particular, please note that any items returned to Pure Wellness Co. that you claim to be faulty or incomplete are checked and verified by our technicians. If applicable the buyer must return faulty goods at their own cost. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired or is declined we will hold the item(s) until full payment has been made for the return carriage.
10. Limited Liability
10.1 Our entire liability to you under these Terms of Sale and Returns Policy / Procedure shall not exceed the price paid for the goods you have purchased, provided that we take reasonable care when we deliver the goods to you.
10.2 We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.
11. Events Beyond Our Reasonable Control
We will not be responsible for any delay or failure to comply with these Terms of Sale or the Returns Policy / Procedure if the delay or failure arises from any event, which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.
12. Images
Product images are for illustrative purposes only and may differ from the actual product.
13. Technology
EOS heaters by are designed to significantly reduce the exposure to radiation when compared to standard heaters. There may still be some small levels of EMR detected.
14. Call Recording
For training purposes and your own security, your calls may be monitored and recorded. All call recordings are stored on secure servers and are MiFID II compliant.
15. General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.
Pure Wellness Co. is a trading name of Pure Wellness & Spa Co LTD. registered at Emstrey House, Shrewsbury Business Park, SY2 6LG in England and Wales No. 14998741, VAT No. 448136289.
Returns Policy
We regret that we cannot accept cancellations of contracts for the purchase where an item has been used.
You are permitted to inspect the item and unpack it if necessary.
The Distance Selling Regulations do not apply to personalised or made to order items such as bespoke saunas, steam rooms, dry flotation beds or any product from our website, where a specific colour, finish or measurements have been applied.
If you wish to return an item outside of time period given under the Distance Selling Regulations, this will be at our discretion.
You must not have used the goods and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There may be an additional administration charge of up to 25% of the purchase price of the goods returned.
CONTACT US:
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Info@purewellnesscompany.co.uk